Refund and Returns Policy

Last Updated: 01, July 2026

At Mamalis Naturals, we take great care in crafting and packaging every product. As our products are handmade skincare and personal care items, we maintain strict hygiene standards. Please read our Refund & Return Policy before placing your order.

1. Returns

Due to the nature of our products, we do not accept returns of products that have been opened, used, or tampered with for hygiene and safety reasons.

Returns are only accepted if:

You received the wrong product.
The product arrived damaged during transit.
The product has a manufacturing defect.

2. Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

To help us resolve your request quickly, please provide:

Your order number
Your name and contact details
Clear photos of the product and its packaging
A brief description of the issue

Claims made after 48 hours of delivery may not be eligible for a replacement or refund.

3. Replacement Policy

Once we review and verify your request, we may offer:

A replacement of the same product (subject to availability), or
A suitable alternative if the original product is unavailable.

Replacement requests are processed after verification of the issue.

4. Refund Policy

Refunds are provided only in the following circumstances:

A replacement cannot be arranged.
The ordered product is unavailable after payment.
The order is cancelled by Mamalis Naturals before dispatch.
Any other situation where we determine that a refund is appropriate.

Approved refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

5. Order Cancellation

Before Dispatch

Orders may be cancelled before they are shipped. Please contact us as soon as possible if you wish to cancel your order.

If the order has not yet been dispatched, any eligible refund will be processed to your original payment method.

After Dispatch

Once an order has been shipped, it cannot be cancelled.

6. Non-Returnable Items

The following items are not eligible for return or exchange unless they are damaged, defective, or incorrectly supplied:

Opened products
Used products
Products damaged due to misuse or improper storage
Products with minor variations in colour, texture, or fragrance resulting from the use of natural ingredients
Products purchased during clearance or special promotional sales, unless required by applicable law

7. Allergic Reactions

Our products are made using carefully selected ingredients. However, individual skin sensitivities may vary.

We recommend performing a patch test before first use.

Refunds or returns cannot be offered for allergic reactions or skin sensitivities unless the product is found to have a manufacturing defect.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Mamalis Naturals is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

9. Missing or Lost Packages

If your order appears to be lost in transit, please contact us. We will work with our courier partner to investigate the shipment and provide an appropriate resolution where applicable.