About Mamalis Naturals
Why choose Mamalis Naturals?
We believe skincare should be simple, effective, and inspired by nature. Every product is handcrafted in small batches using thoughtfully selected natural ingredients, is cruelty-free, and made with care to help you build a healthy skincare routine.
What makes handmade skincare different?
Handmade skincare is produced in small batches with greater attention to quality and freshness. This allows us to maintain consistency while using carefully selected ingredients in every product.
Product Information
Are Mamalis Naturals products made with natural ingredients?
Yes. Our products are handcrafted using carefully selected natural and plant-based ingredients. We focus on gentle, effective skincare and avoid harsh chemicals wherever possible.
Are your products handmade?
Yes! Every Mamalis Naturals product is handcrafted in small batches to ensure freshness, quality, and consistency.
Do your products contain harmful chemicals?
We strive to keep our formulations free from harsh chemicals such as parabens, sulfates, and mineral oils. Please refer to each product page for the complete ingredient list.
Are your products cruelty-free?
Absolutely! We never test our products on animals and are committed to cruelty-free skincare.
Are your products vegan?
Some of our products are vegan, while others may contain natural ingredients like beeswax or honey. Please check the individual product description for details.
Do you use artificial fragrances?
We primarily use natural essential oils or naturally derived fragrances. Each product page contains the complete ingredient information.
Usage & Safety
Are your products suitable for all skin types?
Most of our products are suitable for all skin types. However, everyone’s skin is unique, so we recommend checking the ingredients and performing a patch test before regular use.
Should I perform a patch test?
Yes. Apply a small amount of the product to a small area of skin and wait 24 hours before using it regularly.
How long does it take to see results?
Natural skincare works gradually. Results vary based on your skin type, concerns, and consistency of use. Most customers notice improvements after a few weeks of regular use.
Can I use your products during pregnancy?
Many of our products contain natural ingredients, but we recommend consulting your healthcare professional before using any skincare products during pregnancy or breastfeeding.
How should I store the products?
Store products in a cool, dry place away from direct sunlight. Keep lids tightly closed after each use.
What is the shelf life of your products?
Most products have a shelf life of 6–12 months. Please refer to the packaging for the exact best-before date.
Orders & Payments
How do I place an order?
Browse our collection, add your favorite products to the cart, and complete your purchase through our secure checkout.
Which payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, and other secure payment methods available at checkout.
Is Cash on Delivery (COD) available?
Cash on Delivery is available for eligible locations. If your area qualifies, the option will appear during checkout.
Can I modify or cancel my order?
Orders can usually be modified or canceled before they are shipped. Please contact us as soon as possible if you need to make changes.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 3–7 business days, depending on your location.
Can I track my order?
Yes. Once your order has been shipped, you’ll receive a tracking link via email or SMS.
Do you ship across India?
Yes, we deliver to most serviceable locations across India.
Do you charge shipping fees?
Shipping charges, if applicable, are displayed during checkout. We may also offer free shipping on qualifying orders or promotional offers.
Returns & Refunds
What is your return policy?
For hygiene and safety reasons, opened or used skincare products cannot be returned. Returns are accepted only for damaged, defective, or incorrect items.
What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with your order number and clear photos of the product. We’ll review the issue and arrange a replacement or refund if applicable.
When will I receive my refund?
Approved refunds are processed to the original payment method within the timeframe specified by your payment provider.
Customer Support
How can I contact Mamalis Naturals?
You can reach us through our Contact Us page, email, phone, or social media. We’re happy to help with any questions.
Can you recommend products for my skin type?
Yes! Tell us about your skin type and concerns, and we’ll be happy to recommend products that may suit your needs.